Are You Covered By Your Air Conditioner Warranty?

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With the assurance that your new air conditioner is covered by warranty the big question is ……… will it really cover you when you need it?
Here are the most common air conditioner brands and the key extracts from their warranty cards.  You will note that they all have in common the obligation on you as the consumer to have your air conditioner cleaned from all contaminants otherwise in the event of product failure your warranty is not worth the paper it is written on.

Fujitsu General
5 Year Warranty
Warranty does not cover :
Faults or standard performance caused by vermin, blocked filters … negligence ….. foreign matters entering air conditioner (eg leaf matter, dirt and moisture) or any other outside agency
Owner’s Responsibility
a) Operation and maintenance of the air conditioner in accordance with the operating instructions
b) Regular cleaning of the air filter(s) and replacement where necessary
c) Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (eg dirt, leaves, plants)
d) Ensuring that the condensate drain is kept clear and clean

Mitsubishi Electric
5 Year Warranty
Warranty does not cover :
Foreign matter entering product (eg dirt and moisture)
Warranty will not apply if :
e) The product case is opened by a person other than an Authorised Retailer or Authorised Repaired
f) The product is damaged by a failure to check and clear obstruction in both indoor and outdoor sections of the product, including air filters, vents, coils, drain pipes and ensuring condensation drain is clean.
Owners Responsibility
Obstructions : The Warranty problems caused by dirty filters, air flow obstructions in the indoor or outdoor section of the product, leaves, dust, or foreign objects blocking vents and coils. These are important points to be kept under observation and should be checked regularly. Blocked drainage pipes can cause condensate water to leak out of the product instead of draining from it. Check in humid weather. Regular checks for and clearance of obstructions are at the owner’s responsibility.

Panasonic Australia
5 Year Warranty
4. Warranty excludes damage, malfunction or failure resulting from :
g) improper maintenance by customer (refer to maintenance section of Operating Instructions);
h) where no actual fault of the product is determined to have occurred, during customer initiated service call, and where the perceived problem is explained within the Operating Instructions (including the Troubleshooting section), warranty service is not applicable.

Carrier and Toshiba
5 Year Warranty
Exclusions This Warranty does not cover
a) Damage, problems or failure resulting from improper operation and/or inadequate maintenance by the Purchaser (refer to Purchaser’s Responsibilities section below)
f) damage, problems or failure caused by …… negligence ….. vermin, insects, spiders or entry of foreign objects or matter into the Product such as dirt, debris, soot or moisture
n) any damage caused by dirty air filters, air flow obstructions or foreign objects blocking vents and coils
Purchaser’s Responsibilities
b) Operate and maintain the Product in accordance with the Operating Instructions, including but not limited to:
1. Ensuring that the units are adequately maintained
2. Regularly cleaning the air filter(s) and replacing them where necessary
4. ensuring that outdoor units have unrestricted airflow and adequate clearances

LG Electronics
5 Year Warranty
LG Manufacturer’s warranty does not cover :
Maintenance, repair or replacement of parts or consumables due to normal wear and tear.
Damage/problems caused by …….vermin or foreign mattering entering the equipment (ie dirt)
Repairs necessitated due to accident, neglect, improper storage or misuse
Normal maintenance recommended by the owner’s manual
Owner’s Responsibility
Normal maintenance recommended by owner’s manual is not covered by this express warranty and LG recommends t5hat owners take the time to familiarise themselves with the operating and maintenance requirements which include:
Cleaning of the air filters and replacement where necessary;
Operating and maintaining the product in accordance with instructions;
Ensuring that the air inlet and outlet on the outdoor unit is kept clear

Kelvinator
5 Year Warranty
1.(h) ‘Warranty Condition’ means:
3) the Appliance has been regularly maintained in accordance with Electrolux guidelines set out in the user manual
7. You may not take claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Electrolux is not liable in the following situations (which are not exhaustive):
a) the Appliance is damaged by:
2) misuse or abuse, including failure to properly maintain or service
7) insect or vermin infestation

Samsung
5 Year Warranty
Warranty Exclusions
C. This warranty does not extend to less caused by …… vermin or infestation (without limitation geckos, ants, spiders and frogs)
D. The Warranty does not cover damage caused by:
– Incorrect or improper maintenance or failure to maintain the Samsung product (including without limitation Annual Service and Cleaning of filters);
– failure to clean or improper cleaning of the product
– rust or normal weathering ….. (including salt spray, sand and dust)
– repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel

Haier (Fisher & Paykel)
5 Year Warranty
Manufacturer’s Warranty Exclusions
This manufacturer’s warranty does not cover, to the extent permitted by law:
4) Damaged caused by vermin, foreign matter (including dust, dirt, moisture etc)
16) Instruction in the correct operation and maintenance of the Product
17) Where it can be determined that any problem or defect is a result of any failure to comply with any instructions or observe any warnings in the Owner Manual/Operating instructions including but not limited to any failure to perform (or to perform properly or completely) service and maintenance requirements.

Daikin
5 Year Warranty
This Warranty DOES NOT cover:
c) Damage or problems caused by …..foreign matter entering the equipment (eg dirt and moisture) or any other outside agency
e) Damage or deterioration to the external surfaces or refrigeration coils caused by normal weathering or corrosive atmospheric conditions
Owners Responsibility
The owner is responsible for the correct operation and regular maintenance of the equipment as listed below. The correction of any no product fault or problem is not covered by this warranty.
b) Regular cleaning of the air filter(s) and replacement where necessary
c) Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (eg dirt, leaves, plants)
d) Ensuring that the condensate drain is kept clean

Midea Air Conditioning
5 Year Warranty
CONDITIONS:
6. In case of split ducted systems, warranty applies only to the Midea fan coil and condenser. Commercial warranty period applies subject to the Midea fan coil and condenser receiving a documented annual service inspection and function from a qualified air conditioning service company. This service must make sure a minimum that all gas levels are correct and that all electrical connections, evaporator coils, condenser coils and fans both internal and external are in good condition. Return air filters must be maintained and are the responsibility of the owner in both domestic and commercial applications.
EXCLUSION:
This Midea Warranty excludes:
b) 3. If the product is installed in a factory, workshop, kitchen, garage or any other location where the air quality is particularly dusty or polluted and measured to be in excess of what could be considered normal in domestic or office environment
b) 10. Failure arising from lack of reasonable maintenance of the air conditioner (for example regular cleaning, replacement of filters etc)

 

** It is important to note that the above information is true and correct as at the date of this blog being published from the companies websites and warranties publicly available.  You should check your own warranty for your specific unit and contact the manufacturer should you need to clarify or make claims.

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