Are You Covered By Your Air Conditioner Warranty?

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With the assurance that your new air conditioner is covered by warranty the big question is ……… will it really cover you when you need it?
Here are the most common air conditioner brands and the key extracts from their warranty cards.  You will note that they all have in common the obligation on you as the consumer to have your air conditioner cleaned from all contaminants otherwise in the event of product failure your warranty is not worth the paper it is written on.

Fujitsu General
5 Year Warranty
Warranty does not cover :
Faults or standard performance caused by vermin, blocked filters … negligence ….. foreign matters entering air conditioner (eg leaf matter, dirt and moisture) or any other outside agency
Owner’s Responsibility
a) Operation and maintenance of the air conditioner in accordance with the operating instructions
b) Regular cleaning of the air filter(s) and replacement where necessary
c) Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (eg dirt, leaves, plants)
d) Ensuring that the condensate drain is kept clear and clean

Mitsubishi Electric
5 Year Warranty
Warranty does not cover :
Foreign matter entering product (eg dirt and moisture)
Warranty will not apply if :
e) The product case is opened by a person other than an Authorised Retailer or Authorised Repaired
f) The product is damaged by a failure to check and clear obstruction in both indoor and outdoor sections of the product, including air filters, vents, coils, drain pipes and ensuring condensation drain is clean.
Owners Responsibility
Obstructions : The Warranty problems caused by dirty filters, air flow obstructions in the indoor or outdoor section of the product, leaves, dust, or foreign objects blocking vents and coils. These are important points to be kept under observation and should be checked regularly. Blocked drainage pipes can cause condensate water to leak out of the product instead of draining from it. Check in humid weather. Regular checks for and clearance of obstructions are at the owner’s responsibility.

Panasonic Australia
5 Year Warranty
4. Warranty excludes damage, malfunction or failure resulting from :
g) improper maintenance by customer (refer to maintenance section of Operating Instructions);
h) where no actual fault of the product is determined to have occurred, during customer initiated service call, and where the perceived problem is explained within the Operating Instructions (including the Troubleshooting section), warranty service is not applicable.

Carrier and Toshiba
5 Year Warranty
Exclusions This Warranty does not cover
a) Damage, problems or failure resulting from improper operation and/or inadequate maintenance by the Purchaser (refer to Purchaser’s Responsibilities section below)
f) damage, problems or failure caused by …… negligence ….. vermin, insects, spiders or entry of foreign objects or matter into the Product such as dirt, debris, soot or moisture
n) any damage caused by dirty air filters, air flow obstructions or foreign objects blocking vents and coils
Purchaser’s Responsibilities
b) Operate and maintain the Product in accordance with the Operating Instructions, including but not limited to:
1. Ensuring that the units are adequately maintained
2. Regularly cleaning the air filter(s) and replacing them where necessary
4. ensuring that outdoor units have unrestricted airflow and adequate clearances

LG Electronics
5 Year Warranty
LG Manufacturer’s warranty does not cover :
Maintenance, repair or replacement of parts or consumables due to normal wear and tear.
Damage/problems caused by …….vermin or foreign mattering entering the equipment (ie dirt)
Repairs necessitated due to accident, neglect, improper storage or misuse
Normal maintenance recommended by the owner’s manual
Owner’s Responsibility
Normal maintenance recommended by owner’s manual is not covered by this express warranty and LG recommends t5hat owners take the time to familiarise themselves with the operating and maintenance requirements which include:
Cleaning of the air filters and replacement where necessary;
Operating and maintaining the product in accordance with instructions;
Ensuring that the air inlet and outlet on the outdoor unit is kept clear

Kelvinator
5 Year Warranty
1.(h) ‘Warranty Condition’ means:
3) the Appliance has been regularly maintained in accordance with Electrolux guidelines set out in the user manual
7. You may not take claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Electrolux is not liable in the following situations (which are not exhaustive):
a) the Appliance is damaged by:
2) misuse or abuse, including failure to properly maintain or service
7) insect or vermin infestation

Samsung
5 Year Warranty
Warranty Exclusions
C. This warranty does not extend to less caused by …… vermin or infestation (without limitation geckos, ants, spiders and frogs)
D. The Warranty does not cover damage caused by:
– Incorrect or improper maintenance or failure to maintain the Samsung product (including without limitation Annual Service and Cleaning of filters);
– failure to clean or improper cleaning of the product
– rust or normal weathering ….. (including salt spray, sand and dust)
– repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel

Haier (Fisher & Paykel)
5 Year Warranty
Manufacturer’s Warranty Exclusions
This manufacturer’s warranty does not cover, to the extent permitted by law:
4) Damaged caused by vermin, foreign matter (including dust, dirt, moisture etc)
16) Instruction in the correct operation and maintenance of the Product
17) Where it can be determined that any problem or defect is a result of any failure to comply with any instructions or observe any warnings in the Owner Manual/Operating instructions including but not limited to any failure to perform (or to perform properly or completely) service and maintenance requirements.

Daikin
5 Year Warranty
This Warranty DOES NOT cover:
c) Damage or problems caused by …..foreign matter entering the equipment (eg dirt and moisture) or any other outside agency
e) Damage or deterioration to the external surfaces or refrigeration coils caused by normal weathering or corrosive atmospheric conditions
Owners Responsibility
The owner is responsible for the correct operation and regular maintenance of the equipment as listed below. The correction of any no product fault or problem is not covered by this warranty.
b) Regular cleaning of the air filter(s) and replacement where necessary
c) Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (eg dirt, leaves, plants)
d) Ensuring that the condensate drain is kept clean

Midea Air Conditioning
5 Year Warranty
CONDITIONS:
6. In case of split ducted systems, warranty applies only to the Midea fan coil and condenser. Commercial warranty period applies subject to the Midea fan coil and condenser receiving a documented annual service inspection and function from a qualified air conditioning service company. This service must make sure a minimum that all gas levels are correct and that all electrical connections, evaporator coils, condenser coils and fans both internal and external are in good condition. Return air filters must be maintained and are the responsibility of the owner in both domestic and commercial applications.
EXCLUSION:
This Midea Warranty excludes:
b) 3. If the product is installed in a factory, workshop, kitchen, garage or any other location where the air quality is particularly dusty or polluted and measured to be in excess of what could be considered normal in domestic or office environment
b) 10. Failure arising from lack of reasonable maintenance of the air conditioner (for example regular cleaning, replacement of filters etc)

 

** It is important to note that the above information is true and correct as at the date of this blog being published from the companies websites and warranties publicly available.  You should check your own warranty for your specific unit and contact the manufacturer should you need to clarify or make claims.

What’s Lurking in Your Air Conditioner?

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You’ll be surprised what can live inside an air conditioner. Cleaning the air conditioner’s filters is not enough, you need to look beyond the filters to see what really lurks.

Air conditioning systems can be much worse for your health than dirty carpets. Contaminants such as mould, fungi, DNA, pet dander, dirt, dust, cigarette toxins, dead and alive animals only to name some contaminants are found in air conditioners and can make you sick. When tenants vacate, the air conditioning systems need to be decontaminated ready for the the new tenant to breathe healthy air and this means cleaning and sanitising all components including the coil fins, barren fan, louvers, drain and chassis.

If you are a landlord (refer Rental Tenancy Act ) or manage a property or workplace (refer Workplace Health & Safety Act) you need to be aware that you have a statutory obligation to properly maintain and provide clean air from the air conditioning systems.

You should consider engaging a professional air conditioning cleaning company to properly maintain and sanitise the air conditioning systems and always schedule a clean and sanitisation upon a tenant vacating. It’s also important you check the professional cleans in accordance with Australian Standard AS 3666.2-2002. – * (HydroKleen air conditioning cleaning and sanitising specialists are the only company approved by the National Asthma Council Australia’s Sensitive Choice Program and they clean in accordance the the AS 3666.2-2002).

Penalties may be enforced for non-compliance of the regulations and can leave the property owner/manager liable for civil action should a tenant or worker lodge a claim for becoming sick from a poorly maintained air conditioning system.

AS 3666.2 Section 59 says in part:

“Clean” means visually free of sludge, slime, algae, fungi, rust, scale, dirt, dust and any deposit or accumulation of impurities or any foreign matter.
Currently it’s the tenants responsibility to keep the filters clean and the owners responsibility to ensure that the air conditioner is kept in a well maintained state.

Department of Commerce extract :

During the tenancy the owner/agent is responsible for the general upkeep of the property including (Residential Tenancies Act s42(b)

Mould/mildew by faults in gutter or fixtures and
Any other repairs to the property that were not caused by the tenant

Carpets get professionally cleaned when tenants vacate so why aren’t air conditioners getting professionally cleaned when there is more at stake? Is it a matter of what you don’t see you don’t think to clean?
Exit condition report
It’s important to ensure the air conditioning systems are left compliant. It’s on the list but is it really left clean?

Residential Tenancies Authority (RTA) Exit condition report – general tenancies (Form 14a) – Air conditioners clean/working/undamaged

Under the Building Codes of Australia 2008, it has become mandatory to carry out maintenance to ‘safeguard people from illness or injury’.

Under section 1 entitled “Maintenance” there is also a performance requirement that states air conditioning systems must be adequately maintained to safeguard people from illness or injury.

HydroKleen is Australia’s leading air conditioning cleaning and sanitising company and will ensure that your split systems are cleaned and decontaminated in accordance to the various regulations.

HydroKleen is also the only company approved by the National Asthma Council Australia’s Sensitive Choice Program to clean all types of split system air conditioners.

To find your local HydroKleen technician call 1300 608 318 or click on the link below for a quote or to email.

Smart Tenant

A property manager refused to pay for cleaning of their tenant’s air conditioners by HydroKleen Australia, so the tenant went ahead and paid for it themselves. Take a look at these before and after photos. What do you think? Should tenants band together and pressure property managers to take better care of the health of their tenants? Is your property manager aware of the health risks that could be living inside your aircon?

smart tenant

Exclusively Approved

HydroKleen Australia is Exclusively Approved by the National Asthma Council Australia’s Sensitive Choice Program for the cleaning and sanitizing of Air conditioner units.  As of the 1st of January 2016 HydroKleen Australia is proud to announce that it has now gained exclusivity as a part of this program.  This was no easy feat as we had to clearly demonstrate all of the processes and cleaning agents that we use in order to get the tick from the product advisory panel.

Asthma Foundation

The Product Advisory Panel

Written applications for approval of products and services are considered by an independent (and voluntary) Product Advisory Panel.

Panel membership includes: a respiratory physician, a clinical and academic allergist, an industrial chemist, a general practitioner, a pharmacist and an engineer.

In simple terms, the Panel will assess: •

the likelihood that a product or service may cause harm •

whether the product offers potential benefits to people with asthma or allergies.

In evaluating an application, the Panel considers: •

credible evidence, particularly independently conducted testing •

ingredients for all products containing chemicals •

product samples •  compliance with all relevant Australian or New Zealand laws, regulations and applicable standards •

peer-reviewed research.

 

 

Mushrooms in SEQ Restaurant AirCon!

Aircon Mushro

We do come across some horrific sights within air conditioners and we are pleased that the message is getting around that while it may be clean on the outside its what’s inside that can be making you and your family sick

Check out these images from a SEQ restaurant aircon. Thankfully they did something about it to make sure that their guests are now breathing healthy air. Might be worth a quick look up a the air conditioners at your local restaurant to see what is blowing across your next meal.

mushroom3

mushroom1

mushroom4

mushroom